After Hours Customer Support

After-Hours Customer Support can play a significant role in managing and caring for the most important element of any business – The Customers.  Typically, with the end of business-hours operations, all contact with the company becomes unavailable for customers until the next day. By definition, that means that a business-hours-only support function is literally closed […]

It’s essential that you find a way to provide your customers the one thing they expect above all else—an outstanding experience. Today, customers expect your business to be there when needed, whether that’s to answer a question, listen to a complaint, provide a solution to a problem or something else entirely. The right after-hours support

Since the late 90s, technology and the digital space have continued to expand. Today, technological advancements have completely revamped our lifestyle compared to 20 years back. Our living style, work, and relations with customers are now technologically inclined and influenced.    The internet is one example of advancements in technology that has greatly influenced the

An after-Hours customer support schedule is crucial for the credibility of your business. Unlike your business, your customers may not have a planned schedule, which is why it is rewarding to keep the support center for your business even after business hours. Regardless of the type of business you operate, customers are inclined to seek

The Situation: Your Small to Medium Size Business (SMB) offers customer support during regular business hours, but not during nights, weekends and holidays. You want to offer 24/7 customer support, but simply cannot justify the high cost of building out round-the-clock capabilities given the relatively low call volume you receive after-hours. You are now left

It’s no secret that very few companies today have made progress in terms of offering after-hours customer support, and for good reason. This is especially true for small to medium-sized businesses (SMB’s). Internally, the costs are prohibitive, and the operational complexities are extreme. Consider what it takes to staff an additional 6+ people to cover your low service

How to Choose a Specialty After Hours Customer Support Vendor At this point, most companies have realized that after-hours customer support is necessary to remain competitive and meet the expectations of their valued customers. After all, the game is to “get” customers and “keep” customers. Sounds simple, right?    It can be, unless you are

After Hours Customer Service Process The flow chart above makes it clear that the defining factor of our solutions is time-of-day. If an inbound call takes place during business hours, nothing changes for your business—it is handled using the same customer service resources you have in place right now. Outside of business hours, on holidays,