Have you recently had a great customer experience? If so, give a shout-out to the company and comment below. Let’s see how many threads we can add to this post! PX (Product Experience) – What was it about their product or service that was so great? CX (Customer Experience) – What was it about […]
Had a Great Customer Experience? Share it! Read More »
After-Hours Customer Support can play a significant role in managing and caring for the most important element of any business – The Customers. Typically, with the end of business-hours operations, all contact with the company becomes unavailable for customers until the next day. By definition, that means that a business-hours-only support function is literally closed
2 Key Areas After Hours Support Helps Your Business Read More »
It’s essential that you find a way to provide your customers the one thing they expect above all else—an outstanding experience. Today, customers expect your business to be there when needed, whether that’s to answer a question, listen to a complaint, provide a solution to a problem or something else entirely. The right after-hours support
3 Common Mistakes to Avoid When Selecting an After-Hours Support Service Read More »
The only way to consistently compete in this era is by truly understanding people, what motivates them, and mastering the best ways to deliver what, when and how customers want things. Most companies think they understand this and believe they do provide a great customer experience. But despite these efforts, a lot of their customers disagree with
What are the 4 P’s of Customer Support? Read More »
Customers want to be handled as individuals rather than numbers in a queue. For customer service-driven development, humanize them and yourself. All of the elements mentioned below work together to provide excellent customer service. Great customer service gives you a reputation for being helpful and pleasant to work with, and it keeps your customers loyal
Expanding your business by providing excellent customer service Read More »
Since the late 90s, technology and the digital space have continued to expand. Today, technological advancements have completely revamped our lifestyle compared to 20 years back. Our living style, work, and relations with customers are now technologically inclined and influenced. The internet is one example of advancements in technology that has greatly influenced the
4 Reasons You Need After-Hours Customer Support Read More »
1. Set your goals before you plan Setting up a Help Center is more than just publishing a website. If you are planning to set up a Help Center or trying to improve services you already have, you first need to determine what you expect to accomplish. Are you looking to streamline processes to reduce
Five Things That Will Help Your Support Program THRIVE Read More »
An after-Hours customer support schedule is crucial for the credibility of your business. Unlike your business, your customers may not have a planned schedule, which is why it is rewarding to keep the support center for your business even after business hours. Regardless of the type of business you operate, customers are inclined to seek
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Quality customer service has the power to transform your business. Quality customer service can provide your business the ability to: · Gain repeat customers · Improve cash flow · Increase sales All great businesses know that the key to success is to prioritize your customer’s experience and strive to impress them, no matter the time or day of
Why Customer Service Matters in Today’s Economy Read More »
The Situation: Your Small to Medium Size Business (SMB) offers customer support during regular business hours, but not during nights, weekends and holidays. You want to offer 24/7 customer support, but simply cannot justify the high cost of building out round-the-clock capabilities given the relatively low call volume you receive after-hours. You are now left
