About Us
30+ YEARS Of Direct experience
The Beginning
80024Support (3rd Shift Desk’s Parent Company) was launched in a bedroom in Pacific Beach California in September of 1991 as a means to provide help-desk services to companies that were grappling with the computer revolution in business.
Over the past 30+ years, 80024Support evolved into a leading enterprise customer support organization,
earning the trust of many national brands while serving their respective customers.
Today, 80024Support continues to be a vision, mission and values-based organization that has employed hundreds and earned many awards including the coveted Golden Stevie Award for customer service.
As a WorldBlu certified organization, we have won many accolades including numerous best places to work awards. Happy employees serving happy customers has always been the basis for our success.
Ken McLoughlin, Principal and wife Karen.
After-Hours Customer Support Need
Over the years, we saw a huge need in the market for after-hours-only customer support. We found that there are countless companies that have established their own business-hours support operations, but can’t justify the extreme expense and complexities of providing 24/7 support on their own.
And, traditional market solutions like answering services, full-stack outsourcers and other workarounds such as “on-call” agents and voicemails simply do not cut it.
And, traditional market solutions like answering services, full-stack outsourcers and other workarounds such as “on-call” agents and voicemails simply do not cut it.
Introducing 3rdShiftDesk.com
3rdShiftDesk.com fills the need by exclusively offering after-hours (nights, weekends and holiday) support solutions for companies with their own business-hours support operations.
3rdShiftDesk.com has been able to draw on 80024Support’s (30+) years of enterprise expertise and capabilities to deliver optimized support solutions that seamlessly integrate, while also delivering service quality, affordability and leading capabilities for the low service volume after-hours shifts.
3rdShiftDesk.com has been able to draw on 80024Support’s (30+) years of enterprise expertise and capabilities to deliver optimized support solutions that seamlessly integrate, while also delivering service quality, affordability and leading capabilities for the low service volume after-hours shifts.
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