The flow chart above makes it clear that the defining factor of our solutions is time-of-day. If an inbound call takes place during business hours, nothing changes for your business—it is handled using the same customer service resources you have in place right now. Outside of business hours, on holidays, and on weekends is when 3rd Shift becomes active. We offer a seamless addition to the infrastructure you already have in place, allowing your business to offer 24/7 customer support without changing a thing. Our white-label, branded experience means that when customers call after hours, it will be as if you answered the phone. 3rd Shift is in the business of allowing our customers’ business to be in two places at once—when you are off the clock, 3rdShift is there so you don’t have to be. View our services features to know more.