About Us
30+ YEARS Of Direct experience
The Beginning
80024Support (3rd Shift Desk’s Parent Company) was launched in a bedroom in Pacific Beach California in September of 1991 as a means to provide help-desk services to companies that were grappling with the computer revolution in business.
Over the past 30+ years, 80024Support evolved into a leading enterprise customer support organization,
earning the trust of many national brands while serving their respective customers.
Today, 80024Support continues to be a vision, mission and values-based organization that has employed hundreds and earned many awards including the coveted Golden Stevie Award for customer service.
As a WorldBlu certified organization, we have won many accolades including numerous best places to work awards. Happy employees serving happy customers has always been the basis for our success.
A Big Need for 24x7x365 Live Agent Operations
Over the years, we saw a huge need in the market for 24x7x365 customer support services for SMB's. While many companies cover business-hour support operations themselves, they typically cant afford quality after-hour services due to low service volumes. This leaves affordable workarounds that typically lack required service quality and reliability (poor quality answering services, on call agents, email / voicemail queues and offshoring). With 3rdshiftdesk, companies can now obtain : Quality, Affordable, capable and reliable customer care services.
Introducing 3rdShiftDesk.com
3rdShiftDesk.com fills the need by offering SMB optimized 24x7x365 customer support services. With our range of service plan options and capabilities, our solutions are ideal for companies with their own daytime operations or no formal operations at all. Either way, we have you covered.
3rdShiftDesk.com has been able to draw on 80024Support’s (30+) years of enterprise expertise and capabilities to deliver optimized support solutions that seamlessly integrate, while also delivering service quality, affordability and leading capabilities for SMB organizations.
3rdShiftDesk.com has been able to draw on 80024Support’s (30+) years of enterprise expertise and capabilities to deliver optimized support solutions that seamlessly integrate, while also delivering service quality, affordability and leading capabilities for SMB organizations.
Meet the team...
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