Service Features
Optimized Solutions for Your Customer Care Needs
3rd Shift Desk’s Services allow companies to supplement their existing customer support operations with our affordable, business-class, customer care solutions. The result is a seamless 24x7x365 support experience for your customers.
Primary Use Cases
- 24/7 Night, Weekend and Holiday Coverage
- 24/7 Overflow Coverage for SLA Compliance
- 24/7 “On-Call” Staff Relief
- Improved Customer Experience (CX)
- Marketing Differentiation based on CX
- Fast-Track to Customer Centricity
- Offer or Bundle “For Profit” Premium Support
- Cost Savings
Enterprise Everything
Our State-of-the-Art Service Platform Features:
• Professional USA Based Agents
• Revolutionary Process and Knowledge Engineering
• Industry Best Technologies, Systems, and Tools
• Great Data and Analytics with Quality Assurance
• Continuous Improvement / Change Management
Seamless Integration
3rd Shift Desk’s service platform easily integrates with your current environment for a seamless (your branding) 24/7 support experience and connected workflows. Contact us to learn more.
US Based Operations
We exclusively feature USA-based resources for quality service delivery. Our agents are trained professionals that work within our vision, mission, and values-based framework.
Focused and Cost-Effective
3rdshiftdesk.com has engineered a one-of-a-kind service platform that allows us to simultaneously deliver high quality, reliability and affordable pricing in unprecedented ways. Please contact us to learn more.
Ideal Solution for SMB's
- Our services empower Small-Medium Sized Businesses to affordably deliver customer care solutions as though they were a Fortune 500 company.
- How would this change things with your company?
30+ Years of Direct Experience
3rd Shift Desk.com is a subsidiary of 80024Support, a leading enterprise Service Desk solutions provider for many national brands since 1991.