WELCOME TO 3rd SHIFT DESk.com

24/7 Live Agent, Customer Care Services
Worthy of Your Trust
(and your wallet)

For over 31 years, we have been delivering 24x7x365 Business Class, Live Agent Customer Care Services to leading national organizations.

A Range of Customer Care Services

  • Business Class Answering Services
  • Customer Response Services
  • Tier 1-2 Technical Support
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“3rd Shift Desk works directly with our first responder customers when lives may be on the line.  They play a huge part in our success.” 

Jim Westgate
Ahura Scientific

Exclusive Focus On 24x7x365 Customer Care Services

We only have one mission: To offer the best customer care services available (affordable, quality, capable and reliable).

Market need

To keep pace with customer expectations, today's companies must offer 24x7x365 access to quality service agents for a wide range of reasons. Anything less just won't do.

Business Problem

Existing customer care solutions simply are not "right-sized" for small-medium sized businesses (SMB's). Affordable solutions lack service quality and solutions that exceed expectations are typically cost-prohibitive

Our Solution

We have engineered our highly unique service platform specifically for the small-mid size business "sweet spot". The result? Best in class: quality, reliability, affordability and capability.

The ROI's are substantial

Our $/minute service plans allow our clients to "only pay for what you need" while upgrading their overall customer experience (CX) delivery. This drives customer loyalty, retention, and more customer-centric operations.

Game Changer

Why Us?

3rd Shift Desk brings 31 years of direct experience to help SMB companies to easily supplement their existing support operations with affordable, enterprise-grade, live-agent customer care solutions.  The result is a seamless 24x7x365 support experience for your customers and a substantial upgrade to your internal operations. 

  • Our state-of-the-art solutions deliver a “your brand” experience as though customers were contacting your organization directly, every contact around the clock.
  • 31 Years of Direct Expertise (since 1991)
  • $/Minute Service Plans
  • Bulletproof Reliability
  • State-of-the-art capabilities
  • Range of service plans
  • Seamless integration
  • Easy business terms
  • Managed partnership
get a quote TODAY
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Free Customer Support Cost Analysis Tool

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